Job Description Housekeeping Utility

He/She is responsible for maintaining the standard of cleanliness in all public areas assigned to him/her including officer and crew areas.

He/She assists in the handling of linen and with general laundry work.
He/She cleans passengers, officers and crew areas according to the established cleaning procedures.
He/She assists in storage and luggage handling whenever requested.
He/She takes care of any side jobs assigned to him/her.
Big earrings and big necklaces are not to be worn on duty and more than one moderate size ring is not acceptable.
Smoking is not permitted while on duty.

The Housekeeping/Cleaner will report to work at the prescribed starting time.
Passengers should be greeted at all times in a friendly manner.
The cleaning must be of the highest standard and be strictly in accordance with the routines and instructions set by the Housekeeper.
He/She cleans (once a day) the Master's, Chief Engineer's and Hotel Manager's cabins.
He/She cleans all other Officer cabins once a week.
He/She returns lost and found items to the Purser's Office and includes date and location of where article was found.
He/She takes special care when handling Company equipment and working material
He/She attends meetings and training sessions called by His/Her Superior.
This Job Description does not encompass all details but is meant to be used as a general guideline, especially for new crew members.

The appearance of the entire personnel on board the ship reflects the reputation and image of the company; therefore a great deal of emphasis is placed on a professional appearance.
The Company expects you to maintain the highest standard of personal appearance and hygiene at all times.
If in passenger areas full uniform is to be worn: hat, scarf, jacket, name tag, pants and proper shoes.
Have a clean neat personal appearance.
Special attention to grooming, hygiene care and clean and proper uniforms and shoes.
Hair must be well groomed, neat and not extend over the shirt collar and always be kept clean.
A moustache is acceptable if kept neatly trimmed.

Vacuum all staircases and landings
Vacuum and clean all elevators
Vacuum behind all fire doors
Vacuum elevators twice daily or more often, as traffic dictates.
Clean elevator door tracks daily and polish once a week.
Wash and/or polish elevator walls and doors daily
Wash portholes once a week from the inside. Remove smudges and finger prints when necessary.
Control and shift ash urns at least eight times a day
Dust directional and exit signs twice a week
Mop and/or buff vinyl and other hard surface floors
Clean, dust and remove spots from all bar stools, chairs and sofas
Dust light fixtures
Vacuum under all cushions
Clean and dust all table tops in the bars, lounges and lobbies
Clean all windows
Clean and polish glass doors on both sides and dust behind rails
Clean and dust bar counters, walls and lights above bars
Clean and dust all art pieces
Check and clean all air conditioning outlets, ventilators and loud-speakers
Clean and wash down frequently all ceilings
Clean all walls and remove finger marks
Clean and dust on top of boards, thoroughly clean and re-arrange rest rooms at least four times a day, including:
Washing of hand-basin, toilets, urinals
Cleaning of tiles
Empty trash cans
Clean mirrors, sinks, bright surfaces and floors
Replace paper products as necessary
Clean walls
Vacuum upholstered furniture and dust all chairs
Clean dance floors and remove shoe marks
Polish all brass
Clean and polish all public telephones
Clean the information desk including all offices-
Polish all display boxes

All offices are to be cleaned daily by the Housekeeping Department. The cleaning should include the following steps:
Vacuum all carpets daily
Empty waste-baskets and wipe the outside and inside with damp cloth
Dust desk top and other furniture. Once a week, apply furniture cleaner and polish
Empty and wipe out ash-trays
Clean porthole ledges and door frames once a week
Clean walls, ceiling and doors
Clean air-condition outlets

Important: Use the correct cleaning material. Report any repairs needed in the described areas and follow up on this matter.